FAQ & Site Info

Terms of Service

Terms & Conditions

By placing an order with RootLab, you agree to the following terms:

Orders
All orders are processed after payment confirmation. Some items may require preparation time before shipment.

Shipping
Orders will be shipped to the address provided during checkout. A tracking number will be provided once the order has been dispatched.

Product Availability
If an item becomes unavailable after ordering, a full refund will be issued.

Seed Germination Disclaimer
Seed germination depends on many factors such as soil conditions, climate, temperature, watering, and planting methods. Because these factors are beyond our control, we cannot guarantee germination rates.

Returns & Refunds
If you receive an incorrect or damaged item, please contact us within 3 days of delivery so we can assist you.

Customer Support
If you have any questions, please feel free to contact us.